At Holistic Re-Leaf, we strive to ensure your satisfaction with the services we provide. If, for any reason, you are not entirely satisfied with your purchase, we offer a hassle-free 7-day refund policy. This policy is designed to provide you with peace of mind and confidence in your decision to use our services.
1. Returns and Refunds
At Holistic Re-Leaf, we are committed to providing you with quality cannabis products and exceptional customer service. If you are not satisfied with your purchase, we are here to assist you with returns and refunds according to the terms outlined in this policy.
2. Eligibility
- To be eligible for a return and refund, the following conditions must be met:
- You must contact us within 7 days of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- Proof of purchase (order confirmation, receipt) is required.
3. Exclusions
The following items are not eligible for returns or refunds:
- Opened or used products.
- Products that have been tampered with or altered.
- Products purchased from unauthorized sellers or third-party vendors.
4. Return Process
To initiate a return, please follow these steps:
Contact our customer support team within 7 days of receiving your order. Provide your order number, details of the product, and the reason for the return.
Our customer support team will guide you through the return process, including providing you with a return authorization (RA) number and instructions on where to send the product.
5. Refund Process
Once we receive your returned product and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that:
Shipping costs are non-refundable.
Refunds may take 7 business days to appear in your account, depending on your bank or payment provider.
6. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us immediately. We will arrange for a replacement or refund at our discretion.
7. Contact Us
If you have questions, or concerns, or need assistance with a return, please contact our customer support team.
8. Changes to this Policy
We may update this Refund Policy periodically to reflect changes in our practices and legal requirements. We will notify you of significant changes by posting an updated version on our website.
By making a purchase from Holistic Re-Leaf, you agree to the terms outlined in this Refund Policy.
Holistic Re-Leaf reserves the right to modify, change, or update this refund policy at any time without prior notice. It is recommended that you review our refund policy periodically to stay informed about any updates.
